Regulatory
General
Whilst we share a website and branding, the legal and finance services are provided separately. Legal services are provided by A Holt Limited and Finance services by J E Baker Limited.
The working relationship you have with either A Holt Limited or J E Baker Limited are entirely separate from each other unless you, as our client, expressly request that we are both introduced/engaged and can share information about your business which we come across whilst carrying out our work.
Our aim is for you, the client/prospective client, to have the option to take both legal and financial advice and support in an accessible, clear and friendly environment.
Legal services provided by A Holt Limited, authorised and regulated by the Solicitors Regulation Authority, registration number 633334.
Finance and accounting services are provided by J E Baker Limited and regulated by the ACCA (which is regulated by the IFAC).
Complaints
Our policy
- You have the right to complain to us.
- You will not be charged for any time spent handling your complaint.
- You can request a copy of this complaint procedure at any time.
- We shall aim to deal with any complaint that we may receive promptly, fairly, openly and effectively.
Complaints procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. Making a complaint will not affect how we handle your case.
Legal: What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.